Our services
Four services. One field team.
Whatever part of the lending business you need help with — finding customers, keeping loans healthy or training your staff — this page shows exactly what we do, in plain words.
At a glance
Pick the area where you need support
Gold Loan
From the first customer to the renewal.
We run the field side of a lender's gold loan business — finding customers, handling the paperwork, testing the gold and keeping every loan serviced.
Who it’s for
- Credit co-operative societies
- Lenders starting or scaling gold loans
How it works, step by step
- 01
Customer sourcing
Finding genuine gold loan customers in your area.
- 02
KYC collection
Collecting identity and address documents, complete and correct.
- 03
Primary gold testing
A first purity check of the jewellery before appraisal.
- 04
Gold valuation
Valuing the gold as per your approved process and rates.
- 05
Disbursement support
Making sure the sanctioned loan reaches the customer smoothly.
- 06
Interest collection
Timely reminders and collection of interest dues.
- 07
Renewal
Renewing loans at maturity for eligible customers.
- 08
Balance Transfer
Bringing customers over from higher-interest lenders.
Microfinance
Small loans, handled with discipline.
We support lenders offering small-ticket loans — onboarding the right borrowers and keeping repayments on schedule.
Who it’s for
- Microfinance lenders
- Societies offering small business and group loans
How it works, step by step
- 01
Customer sourcing
Identifying eligible borrowers and groups in your area.
- 02
KYC
Collecting and checking each borrower's documents.
- 03
Customer onboarding
Explaining the loan, the terms and the repayment plan.
- 04
Loan processing support
Preparing complete files for your credit check.
- 05
Disbursement coordination
Coordinating the payout between borrower and branch.
- 06
Repayment collection
Regular follow-up so instalments come in on time.
NPA Management
Stop overdue loans turning into bad loans.
We step in early when payments slip — following up with customers, supporting collections and keeping you informed about the health of your loan book.
Who it’s for
- Lenders with rising overdue accounts
- Institutions cleaning up a portfolio
What’s included
Overdue monitoring
Spotting missed payments as soon as they happen.
Customer follow-up
Calls and visits to understand and resolve the delay.
Collection support
Recovering dues through fair, respectful practices.
Portfolio monitoring
Regular reports on the health of your loan book.
Recovery support
Supporting your recovery process within applicable rules.
Training & Super Audit
Stronger teams. Cleaner branches.
We train your branch staff in the skills a lending business depends on — and independently audit branches to confirm everything is in order.
Who it’s for
- Branch staff and managers
- Management wanting independent assurance
What’s included
Sales training
Helping staff find and convert more customers.
Marketing training
Local promotion that brings people into the branch.
Gold testing
Hands-on training to check gold purity correctly.
Gold valuation
Valuing gold accurately as per lending norms.
Collection training
Following up on dues effectively and respectfully.
Branch operations
The daily processes that keep a branch running cleanly.
Independent check
Super Audit
An independent re-check of pledged gold, loan files and branch processes.
Who decides what
MG Gold Finance does not sanction loans or disburse funds — every lending decision rests with the lending institution. Gold testing and valuation follow the lender’s approved process, and all follow-up, collection and recovery work is carried out under the lender’s policies and applicable fair-practice rules.
Not sure which service you need?
Tell us where the pressure is — new customers, overdue accounts or branch skills — and we will suggest where to start.
Or call +91 93072 34477